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Terms and Conditions

Disclaimer

The information on this website is intended for your general information. It is not a substitute for medical advice from a health care professional and is not intended to diagnose, treat, cure or prevent any disease. Always consult your doctor or other qualified health care professional with any questions you may have regarding a medical condition. Do not disregard medical advice or postpone consultation with your health care professional because of information that you have read on this website

 

 

FAQ

Do you take orders over the phone or by email?

Yes we do

 

What are your delivery costs?

Orders over $120 are delivered freight-free, otherwise all orders are $6.50 delivered nationwide.

 

Can I add to my order?

Simply place another order select 'ADD TO AN EXISTING ORDER' as the delivery option, you will not be charged extra freight.

 

Do you have a shop?

We have products stocked in the following stores:

The Well of health - Kaiwaka

Wholey health - Hikurangi, Whangarei

Do you have wholesale pricing?

We can provide discounted prices for larger orders from co-op's and free shipping over $120

 

Can I ingest your products?

In general, only products listed under the WHOLEFOODS category are food grade and may be ingested. The only other products suitable for ingestion  are vegetable glycerine and our range of natural flavours and food-grade essential oils. Food grade essential oils are for flavouring purposes only, Wicked Sensation does not promote the ingestion of essential oils for therapeutic purposes.

 

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order.  When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

- To personalize your experience

(Your information helps us to better respond to your individual needs)

- To improve our website

(We continually strive to improve our website offerings based on the information and feedback we receive from you)

- To improve customer service

(Your information helps us to more effectively respond to your customer service requests and support needs)

 

To process transactions

To administer a contest, promotion, survey or other site feature

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

 

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

 

 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Your Consent

By using our site, you consent to our privacy policy.

 

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 14/06/2016

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

 

Postal Address

Wicked Sensation

2A Leith street

Morningside

Whangarei 0110

New Zealand

Email

team@wickedsensationnz.co.nz

 

Phone

0224109305

 

Email: team@wickedsensationnz.co.nz

Terms of trade

Shipping

Our aim is to dispatch all orders within 1-2 working day of receipt. Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent please contact us for assistance. Please note, if you are paying by bank deposit you order will not be dispatched until the funds have shown in our account. Deposits made overnight or during weekends or public holidays may take longer to clear which will in turn delay the dispatching of your order.

- All orders are sent major via national courier companies and require a signature as proof of delivery. If you require a non-signature delivery or have additional delivery instructions, please indicate this in the message box on the Checkout Form. 

- We strive to have your products delivered as fast as possible, however please allow up to 3 days.  Deliveries to rural delivery addresses will usually take one to two days longer. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.

- Sorry, we are currently unable to ship orders to customers overseas

 

Returns & Refund Policy

 We expect that you will be completely satisfied with any goods and services you receive from Wicked Sensation

However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.

 We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to description or  faulty we will accept the goods for return and refund your money without hesitation.  Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not  obliged to accept goods for refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion we may replace any goods accepted for credit or refund  the applicable purchase cost.

We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.  Please check all parcels carefully, by signing for a consignment  you are formally accepting the goods in the condition in which they were received.

 

Pricing

All prices are in NZ dollars and include GST.

If you are interested in pricing for larger volumes than those listed on the site, please contact us for a competitive quote

 

 

Site security

E-Commerce Security 

We use a PCI Compliant third party payment - pay pal to process credit cards online. We do not store your credit card details online. All credit card transactions are processed online in real time and protected by industry standard security standards.  Please read pay pal's terms and conditions for further information if you are to use their service.