MENU

Terms and Conditions

Disclaimer

The information on this website is intended for your general information. It is not a substitute for medical advice from a health care professional and is not intended to diagnose, treat, cure or prevent any disease. Always consult your doctor or other qualified health care professional with any questions you may have regarding a medical condition. Do not disregard medical advice or postpone consultation with your health care professional because of information that you have read on this website

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order.  When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 10/10/19

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Eko hub

81 walton street

Whangarei 0110

New Zealand

Phone: 0224109305

Email: hello@ekohub.co.nz

Terms of trade

Shipping

Our aim is to dispatch all orders within 1-2 working day of receipt. Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent please contact us for assistance. Please note, if you are paying by bank deposit you order will not be dispatched until the funds have shown in our account. Deposits made overnight or during weekends or public holidays may take longer to clear which will in turn delay the dispatching of your order.

- All orders are sent major via national courier companies and require a signature as proof of delivery. If you require a non-signature delivery or have additional delivery instructions, please indicate this in the message box on the Checkout Form. 

- We strive to have your products delivered as fast as possible, however please allow up to 3 days.  Deliveries to rural delivery addresses will usually take one to two days longer. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.

- Sorry, we are currently unable to ship orders to customers overseas

Returns & Refund Policy

We expect that you will be completely satisfied with any goods and services you receive fromEko hub, however, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.

 We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to description or  faulty we will accept the goods for return and refund your money without hesitation.  Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not  obliged to accept goods for refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion we may replace any goods accepted for credit or refund  the applicable purchase cost.

We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.  Please check all parcels carefully.

Pricing

All prices are in NZ dollars and include GST.

If you are interested in pricing for larger volumes than those listed on the site, please contact us for wholesale details.

 

Site security

E-Commerce Security 

We use a PCI Compliant third party payment - pay pal to process credit cards online. We do not store your credit card details online. All credit card transactions are processed online in real time and protected by industry standard security standards.  Please read pay pal's terms and conditions for further information if you are to use their service.